From the workshop

From your request to the delivery of your table

Ordering a made-to-measure table sounds like a big project. In practice it is a few clear steps, and at each one you know exactly where you stand. Here is how it works with us, from your first message to the day your table stands in your dining room.

4 min read · Updated 8 November 2026

The tapered leg of an oval Mortex table in BM58 Makala Strong, up close

1. Your request

Tell us which table you have in mind: the shape, the size and the colour, if you already know them. A sketch, a photo or a drawing with measurements works too. Not sure about the size yet? Send us the dimensions of your room and how many people you would like to seat, and we will think it through with you.

You can reach us through the form, by email or on WhatsApp. Everything is on our contact page.

2. Your quote, within 3 hours

Send your request on a working day before 6 pm and you will have your quote within 3 hours. Later in the day, or at the weekend? Then you will get it by 12 noon the next working day. A quote is free and comes with no obligation, and it stays valid for 30 days. All prices include 21% VAT.

Your quote also shows the cost of delivery, so you know the total straight away.

3. The technical drawing

After your quote, we make the technical drawing of your table for free. It shows the shape, the measurements and the base exactly as we will make them. If you want to change something, we do it together until the drawing is right.

Once you approve the drawing, its measurements are binding. Small differences, up to 2 cm in length and width and up to 1 cm in height, are part of handwork. Changes after your approval are possible by agreement, but they may affect the price and the lead time.

This is also when you settle your colour, ideally from a real sample. How to choose is explained in How to choose the colour of your Mortex table.

4. Your order

When you order, you pay a 50% deposit. We start on your table as soon as the deposit has arrived and you have approved the drawing. Your table is made by hand by Patrick and Sebastian, father and son, in our own workshop in Antwerp. We do not outsource anything.

Because we make your table especially for you, it is not covered by the statutory 14-day right of withdrawal. If you cancel after ordering, the deposit is still due, because the materials and planning are already committed by then. That is exactly why we take all the time you need for your drawing and your colour beforehand: you only order once everything feels right.

5. Delivery

We currently deliver within two weeks of receiving your deposit and your approval of the drawing. If you choose a high gloss finish, allow 8 to 12 weeks. We agree the delivery day together.

No courier is involved: your table travels with us from the workshop. We carry it in, put it in place, set it level and take the packaging away with us.

Distance from our workshopDeliveryFree from
Up to 30 km€90€5,000
30 to 60 km€175€7,150
60 to 100 km€295€12,000
Over 100 kmOn request

These prices apply to the ground floor. If your table needs to go upstairs, we agree the price with you beforehand, based on the stairs or the lift. So before delivery, please send us a few photos of your entrance, the stairs or the lift and the spot for the table. Collection from the workshop is always possible, free of charge. All zones and questions are on our delivery page.

6. After delivery

We check the table together with you. You then pay the balance, via the QR code on the invoice or by bank transfer.

You receive a care sheet. Day to day, a soft, slightly damp cloth is all you need. Always use a trivet under a hot pan and avoid acidic or aggressive products.

Your table comes with the legal 2-year guarantee from delivery. What is not covered, such as damage from heat or knocks, is set out in our terms. If you have a question about your table later on, just send us a message.

A table in your shape, size and colour? After your quote, we draw it up for free.